Description

To follow along with this article you will need a login to a Communication Manager server either in Linux or the Web Interface.

Solution

When a customer requests to know what software version they are running we can easily figure this out a few different ways.

Web Interface

Software-Version-Web

Command Line
While logged into the Communication Manager Server via Linux we use the swversion command.

Software-Version-Command-Line

From the output we can determine the following

Operating system: Linux 3.10.0-514.6.2.el7.AV1.x86_64 x86_64 x86_64

Built: Feb 27 10:13 2017

Contains: 01.0.532.0

CM Reports as: R017x.01.0.532.0

CM Release String: vcm-017-01.0.532.0

RTS Version: CM 7.1.2.0.0.532.24184

Publication Date: 25 June 2015

VMwaretools version: 9.10.2.48224 (build-2822639)

UPDATES:

Update ID Status Type Update description

--------------------------------- ------------ ----- ---------------------------

01.0.532.0-24184 activated cold 7.1.2.0.0-FP2

Platform/Security ID Status Type Update description

--------------------------------- ------------ ----- ---------------------------

CM Translation Saved: 2020-10-22 22:00:15

CM License Installed: 2019-06-07 09:52:54

CM Memory Config: Large


From the output of the command, we can see that our software version is R017x.01.0.532.0. We can look this up on support.avaya.com by searching google for "Avaya Avaya 01.0.532.0-24184"

This will bring us to a link that will have the string PCN or Product Correction Notice in it, in there we can read exactly what Avaya refers to this release by, link is located here.

Below is an excerpt from the document, so we would tell the customer that you are running Communication Manager 7.1 feature pack 2.

11 December 2017 – Supplement 2 of this PCN introduced the following updates (Feature Pack 2): • Communication Manager 7.1.2.0.0 (01.0.532.0-24184; PLDS ID CM000000907).
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