List trace command - remote phone control
This article will show you how you can station activity in Avaya Communication Manager (CM)
Tracing stations in CM is one of the most common uses of the list trace command. With the list trace station command, we can watch a user's activity and make and receive calls.

Pressing buttons remotely
In order to make and receive calls we need to determine which button number we want to press with our list trace command. Each station in CM follows a fairly similar button map. Your first call appearance usually will start at button 7.

Avaya-Button-Mapping
We use this button numbering in conjunction with the list trace station command in the Communciation Manager SAT interface. Note if you are using Avaya site administrator the GEDI interface does not support this command.

CM-List-Trace

Above we ran the command list trace station 1720/11 and that caused Communication Manager to dial the number programmed onto the autodial button for that station. The output shows us the route that our call took through Communication Manager including which route pattern and trunk group we are using.

Controlling the call
Since we are making this call remotely and are not in front of the actual IP phone we need to make sure that we make note of what trunk channel is connected to our station. This way we can busy and release that channel on the trunk group to end the call if we have to. Of course, if you called your cell phone or some phone nearby you can always just hang up the call and put the Avaya station back into an idle state.

CM-Status-Station

Status the station that we made our remote test call from and record the "Connected Port" value. We will want to then use this value in the command display port T00367 note this value will likely differ on your system.

CM-Trunk-Port

We can now use this information to busy out and release trunk group 410 member number 1 if we need to hang up our call remotely.

CM-Trunk-Port-2

You will want to take care to ensure that you are not busying out the entire trunk group but only the trunk group and member number that is carrying your call. After running the busy out command with your trunk group and member number we want to release that trunk group back into service.

CM-Release-Trunk
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