OVERVIEW

The CDR Service installed on the Visualize Appliance (VA) collects call records from Avaya CM and Avaya IP Office systems. To ensure proper functionality, it is crucial to configure the format being used through the appsettings.xml file found in the /root/cdrservice folder.  

REQUIREMENTS

Edit the <FormatName> field in the appsettings.xml file located in the /root/cdrservice folder to match the formatting used in the Avaya CM system.

In the default configuration, the <FormatName> field is assigned Lines82 to match the default cdr service settings. If the appsettings.xml file does not exist or the CDR Service does not recognize the format name, then Lines82 will be used. 

appsettings.xml

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<Table>
  <appsettings>
     <FormatName>Lines82</FormatName>
     <DebugCM>0</DebugCM>
     <DebugIPO>0</DebugIPO>
  </appsettings>
</Table>

The <DebugCM> and <DebugIPO> fields when set to ‘1’ are used to capture the cdr records into a plain text file for troubleshooting and formatting:

cm-2025-01-03.txt

0926 0001 7    9  802     18605250960            2096                    5     001 0          1 010225 00009
0930 0001 7    9  802     12037771234            2056                    5     001 0          1 010225 00009
0926 0001 7    9  802     171452545450           2276                    5     003 0          1 010225 00009
1215 0002 9                      2096             802                    0 001     0     802  1 010225 00013

-------------------------------------------------------------------------------------------------------------------

Lines82

appsettings.xml

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<Table>
  <appsettings>
     <FormatName>Lines82</FormatName>
     <DebugCM>0</DebugCM>
     <DebugIPO>0</DebugIPO>  
  </appsettings>
</Table>

-------------------------------------------------------------------------------------------------------------------

CentraGroupLines166

appsettings.xml

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<Table>
  <appsettings>
     <FormatName>CentraGroupLines166</FormatName>
     <DebugCM>0</DebugCM>
     <DebugIPO>0</DebugIPO>  
  </appsettings>
</Table>

-------------------------------------------------------------------------------------------------------------------

FanucLines126

appsettings.xml

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<Table>
  <appsettings>
     <FormatName>FanucLines126</FormatName>
     <DebugCM>0</DebugCM>
     <DebugIPO>0</DebugIPO>  
  </appsettings>
</Table>

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