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How to make a phone call from SAT in Communication Manager

Jeremy Boilard
Updated

 Written By:

  Jeremy Boilard

Manufacturer:

  Avaya

Product:

  Communication Manager

Version:

  

Patch Information:

  

Ticket Number(s):

  

 

Description:

This article will show you how to remotely make a test phone call from a station in Avaya Communication Manager. Your station will have to be on-line and registered to Communication Manager for this to work properly.

Steps:

  1. Using the change station command change your station you are using for testing and create an autodial to the number you want to call. Also, create a release button on the station if you are not going across a trunk. Be sure to add whatever your ARS code is in front of the number you want to dial, the autodial string should be the same string of digits you would dial from your phone
  2. Note the position of the button you added for your autodial button using the example below
  3. Next using the list trace station command we can press the autodial button remotely to make our test call
  4. list trace station 6782/10 will allow us to place our call and watch the output on the screen, the call will progress after you submit this command, you can cancel the command and then run
    list trace station 6782/11 to hang up our call
    list trace station 6782                                                    SPE
A

time            data

13:48:21     Calling party trunk-group 1 member 1  cid 0x68
13:48:21     Calling Number & Name 6145654183 NO-CPName
13:48:21     dial 6782
13:48:21     ring station    6782 cid 0x68
13:48:21     dial 915558494650 route:PREFIX|FNPA|ARS
13:48:21     term trunk-group 1    cid 0x69
13:48:21     dial 915558494650 route:PREFIX|FNPA|ARS
13:48:21     route-pattern  3 preference 2  cid 0x69
13:48:21     seize trunk-group 1 member 7  cid 0x69
13:48:21     Calling Number & Name 555654183 NO-CPName
13:48:21     Proceed trunk-group 1 member 7  cid 0x69
13:48:37     no answer station    6782 cid 0x68
13:48:37     coverage-path  96 point 1  cid 0x68
13:48:37     dial *16700 route:AAR
13:48:37     term trunk-group 9    cid 0x68
  5. We can also hang up the call by running the command busy trunk 1/7 and then release your trunk member with the command release trunk 1/7 
 
Call appearance button assignments start at button 7 - 10 and 11- 14




7   call appearance                                           11   release     

8.  call appearance                                           12

9.  call appearance                                           13

10 autodial   917816768368                                    14
 

 

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