Avaya Messaging - Message Garbled Issue

Description:

Users reporting static / garbled messages

Related Articles:

SOLN333020

https://support.avaya.com/ext/index?page=content&id=SOLN333020&actp=SEARCH&actp=search&viewlocale=en_US&searchid=1790871438560

Problem Clarification:

End users were experiencing the issue with message garbled. There was lot of static and jitter. We ran the wireshark and analyze the trace when user was leaving the message. If we decode the audio stream and listen to it, audio is clear. Issue was only happening if user listen the voice mail.

Cause:

The message format on the feature group of the user is not set correctly.

Solution:

Change the message format on the feature group to the appropriate setting, for North America Generally ULAW is used and in other regions use ALAW.

Manufacturer Release notes:

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