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EM200 Fan Fault Replacement

Jeremy Boilard

Problem Statement

An EM200 module reports a Fan Fault and is considered defective. Onsite hardware support is required to replace the EM200 module after replacement hardware is confirmed available.

Impact

The EM200 module may have impaired cooling due to the fan fault. Continued operation can increase the risk of overheating or hardware instability, so replacement should be coordinated with the approved onsite hardware support process.

Alarm

Fan Fault

Troubleshooting Steps

  1. Confirm the reported device is an EM200 module and verify the active alarm or symptom is Fan Fault.
  2. Check internal customer/site notes to determine whether EM200 hardware support is handled directly or through a third-party onsite hardware vendor.
  3. Open a service request with the approved hardware support vendor for onsite replacement of the defective EM200 module.
  4. Include the required generic details in the vendor request: device type, fault condition, request for replacement hardware, onsite support requirement, and request for hardware availability confirmation.
  5. Ask the vendor to confirm when the replacement EM200 module or required part is available.
  6. After hardware availability is confirmed, coordinate the onsite visit with the customer or site contact according to the local access and scheduling process.
  7. Update internal documentation, customer notes, or the vendor contact list if current vendor contact information or support routing is missing.
  8. Track the vendor service request internally until the replacement is completed and the Fan Fault is cleared.

Resolution

For an EM200 Fan Fault where the module is identified as defective, the resolution is to open a service request with the approved onsite hardware support vendor, confirm replacement hardware availability, and schedule an onsite visit to replace the EM200 module. After replacement, verify that the Fan Fault has cleared.