Written By: |
Tim Keenan |
|---|---|
|
Manufacturer: |
Avaya |
|
Product: |
G4x0 SBCE |
|
Version: |
ALL |
|
Patch Information: |
ALL |
|
Ticket Number(s): |
N/A |
Description:
After swapping SBC hardware due to a migration we had one way audio. This was due to the MAC address change on the A1 interface but keeping the same IP address. The Media gateways will not do a GARP when the Media Gateways are on the same subnet as the A1 interface.
Related Articles:
Problem Clarification:
One way audio on calls after SBC hardware swap out or any hardware swap out.
Cause:
The cause is due to the G4x0 media gateway not performing a GARP to renew the MAC address tied to the A1 interface. If the media gateway is on a different subnet this should not be a problem. The router in between the gear will handle the GARP.
Solution:
Any media gateway on the same subnet as the SBC A1 interface should have the arp cleared AFTER removing the A1 interface from the network and BEFORE putting the new hardware on the network.
GATEWAY COMMANDS:
"clear arp"
"copy run start"
Manufacturer Release notes:
Disclaimer: intlx Solutions Knowledge Base
The information contained in this knowledge base ("Content") is provided for informational purposes only and is intended to be a general resource. intlx Solutions does not guarantee the accuracy, completeness, or timeliness of the Content.
Use at Your Own Risk: By accessing and using the Content, you agree that you do so at your own risk. intlx Solutions assumes no responsibility for any errors or omissions in the Content, nor for any damages or losses you may suffer arising out of or related to the use of the Content.
Current Customers: If you are a current intlx Solutions customer and have questions or require further clarification on any information presented here, please do not hesitate to contact our support team directly. They are available to assist you and ensure you have the most up-to-date information specific to your needs.
Not a Customer? If you are not currently an intlx Solutions customer but are interested in learning more about our solutions and how we can help your business, please click here. We look forward to the opportunity to discuss your needs and explore how a partnership with intlx Solutions can benefit you.
Thank you for your understanding.
This article contains data that is aimed at helping fix an issue with a product. Please use this information at your own risk as intlx Solutions is not responsible for actions taken by the steps or procedures shown in these articles.