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Avaya IP Office ipoSocketRecvFailedError

Jeremy Boilard

Problem Statement

An Avaya IP Office IPO chassis reports a Major ipoGenAppSvcEvent with maint object ipoSocketRecvFailedError. The event details identify a VMPro Client TCP session and report: VMProTCPSocket::ReadData - SSL_read failed error=1 error:0A000126:SSL routines::unexpected eof while reading - exiting.

Impact

The alarm indicates that an IP Office application entity detected a TCP/SSL receive failure for a VMPro Client connection. Voicemail Pro connectivity or related application communication may be interrupted until the TCP/SSL session is re-established.

Alarm

Major alarm on Avaya IP Office IPO (Chassis): maint object ipoSocketRecvFailedError; alarm code ACT; VMProTCPSocket::ReadData SSL_read failed with unexpected EOF while reading.

Troubleshooting Steps

  1. Confirm the alarm is still active in the monitoring dashboard and note the timestamp, severity, maint object, and equipment string.
  2. Identify the affected Avaya IP Office IPO chassis and the referenced VMPro Client connection from the alarm details without relying on customer-specific IP addresses or hostnames.
  3. Check whether the VMPro Client or Voicemail Pro service is currently reachable from the IP Office network path.
  4. Verify that the TCP session referenced by the alarm is not being interrupted by network instability, firewall policy, NAT timeout, or session reset behavior between IP Office and the VMPro endpoint.
  5. Review Avaya IP Office and Voicemail Pro application logs around the alarm timestamp for SSL/TCP disconnects, service restarts, or application errors.
  6. If the VMPro service is not responding, restart or recover the affected Voicemail Pro/VMPro service according to the site’s approved operating procedure.
  7. After service recovery or network correction, confirm that a new VMPro TCP/SSL session is established and that the ipoSocketRecvFailedError alarm clears or does not recur.
  8. If the alarm persists after connectivity and service checks, escalate to the Avaya/IP Office support path with sanitized alarm details, timestamps, product versions, and relevant application logs.

Resolution

The ticket documents a Major Avaya IP Office ipoSocketRecvFailedError caused by an SSL_read unexpected EOF on a VMPro Client TCP connection. No final corrective action was recorded in the ticket. Use the troubleshooting steps to restore or validate the VMPro TCP/SSL connection and confirm alarm clearance in monitoring.