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AES avAesCertificateFailure Alarm

Jeremy Boilard

Problem Statement

Avaya Application Enablement Services (AES) reports a minor avAesCertificateFailure alarm indicating that a certificate is about to expire or has expired.

Impact

Certificate expiration can affect secure access to AES services, including HTTPS or integrations that rely on trusted TLS certificates. If the certificate is already current, the alarm may be stale or require validation/clearing in monitoring.

Alarm

avAesCertificateFailure

Troubleshooting Steps

  1. Confirm the alarm details in the monitoring dashboard, including device type, alarm severity, maintenance object, and alarm description.
  2. Access the AES management interface using an administrative account.
  3. Review the AES certificate status and expiration dates for the relevant certificates used by AES services.
  4. Verify whether any certificate is expired or approaching expiration.
  5. If a certificate is expired or near expiration, follow the approved certificate renewal or replacement process for AES, including generating or importing the updated certificate as required.
  6. After updating any certificate, restart or reload the affected AES service only if required by the AES certificate procedure or change plan.
  7. If all AES certificates are current, treat the event as a possible stale or false alarm and refresh the monitoring status.
  8. Confirm whether the avAesCertificateFailure alarm clears from the dashboard after validation or remediation.
  9. Document the certificate status and any actions taken.

Resolution

In this case, the AES certificates were checked and confirmed to be up to date. No certificate replacement was required. The alarm should be monitored or cleared according to the monitoring platform procedure if it remains active after certificate validation.