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Avaya IX Messaging avIXAlmServLicCritical Alarm

Jeremy Boilard

Problem Statement

Avaya IX Messaging IXM (Voice) reports a Major alarm with maintenance object avIXAlmServLicCritical. The event is generated by Service Control Manager and may appear with an equipment event similar to Critical-7034-Service Control Manager-System. The dashboard shows the alarm as open/active.

Impact

A service licensing critical condition is being reported for Avaya IX Messaging. The specific service impact was not identified in the ticket, so verify messaging application health and licensing status before assuming service restoration.

Alarm

avIXAlmServLicCritical

Troubleshooting Steps

  1. Confirm the alarm details in the monitoring dashboard, including severity, maintenance object, alarm code, and whether the alarm is still active.
  2. Access the Avaya IX Messaging management interface for the affected system using the standard supported access method.
  3. Check Avaya IX Messaging service status and confirm that messaging services are running normally.
  4. Review the licensing status for Avaya IX Messaging and verify whether any license-related condition is shown as critical, expired, invalid, or unavailable.
  5. Review Service Control Manager or system event logs around the alarm timestamp for events associated with Critical-7034-Service Control Manager-System or service licensing.
  6. If services and licensing appear normal, refresh the alarm view or wait for the next monitoring poll to confirm whether the alarm clears automatically.
  7. If the alarm remains active, collect current alarm details, relevant application/system logs, service status, and licensing status, then escalate to the appropriate Avaya support channel or internal voice application support team.

Resolution

In the reported case, the avIXAlmServLicCritical Major alarm cleared after investigation. No specific configuration change or corrective action was documented. Confirm alarm clearance in the dashboard and verify Avaya IX Messaging service and licensing status before closing the incident.