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Avaya IX Messaging CPU Warning

Jeremy Boilard

Problem Statement

Avaya IX Messaging IXM (Consolidated) reports a minor CPU warning alarm. The maintenance object is avIXAlmServCPUWarning, and the alarm description indicates that generated traffic does not match the CPU specifications. The reported condition may show CPU usage in a warning state, such as high utilization near saturation.

Impact

High CPU utilization can cause delayed message processing, slower administration access, degraded voicemail or messaging performance, and increased risk of additional service-impacting alarms if the condition persists.

Alarm

avIXAlmServCPUWarning

Troubleshooting Steps

  1. Confirm the active alarm in the monitoring dashboard and record the device type, alarm severity, maintenance object, alarm code, and current CPU utilization.
  2. Log in to the Avaya IX Messaging IXM management interface or supported system console using approved access methods.
  3. Check current CPU utilization and determine whether the spike is transient or sustained.
  4. Review recent traffic patterns, message volume, voicemail activity, or user activity that could explain increased CPU load.
  5. Check for abnormal processes or services consuming excessive CPU on the IX Messaging server.
  6. Review Avaya IX Messaging application, system, and event logs for errors occurring at the same time as the CPU warning.
  7. Confirm whether any recent configuration changes, maintenance activity, software updates, backups, monitoring scans, or integrations coincided with the alarm.
  8. Verify system resources against expected workload. If traffic has increased beyond the server sizing assumptions, review capacity requirements.
  9. If CPU utilization remains high, reduce avoidable load where possible, such as stopping unnecessary processes or rescheduling non-critical tasks according to standard operating procedures.
  10. If the alarm does not clear after CPU utilization returns to normal, refresh alarm status from the monitoring platform and verify whether the alarm is stale.
  11. If high CPU persists or service impact is observed, escalate to the Avaya application/server support team with CPU metrics, timestamps, logs, and recent change details.

Resolution

The alarm clears when CPU utilization returns below the warning threshold and the Avaya IX Messaging server is no longer overloaded. If the condition is recurring or sustained, resolve the underlying cause by reducing excessive load, correcting abnormal processes, rescheduling non-critical tasks, or reviewing capacity and sizing for the current traffic level.