Written By: |
Grace Orende |
|---|---|
Alarm Management
The Alarm Management dashboard provides a comprehensive, real-time overview of all alarm activity across the monitored environment, enabling proactive identification and resolution of potential issues before they escalate. This dashboard visualizes alarm trends over time, differentiating between minor and major alarms, and provides total counts for both. It also breaks down alarms by severity, product, error code, and asset, giving teams clear visibility into recurring issues and system health. By offering granular insights—such as top alarms, alarm tickets, and affected assets—the dashboard equips the teams with actionable data to prioritize responses, reduce downtime, and improve service reliability. This centralized visibility not only streamlines incident triage but supports data-driven decision-making for long-term problem management and infrastructure optimization.
Alarm Management Dashboard
1. Alarms Trend by Daily
This line chart visualizes daily alarm counts over time, broken down by severity (minor in yellow, major in red). It allows teams to quickly detect spikes or patterns in alarm activity and helps correlate alarms with system events or deployments for root cause analysis.
2. Total Alarms / Minor / Major
This provides a high-level snapshot of the system’s current alerting load, supporting prioritization and resource allocation.
3. Customer – Total Alarms
This panel helps identify how alarm activity is distributed. It segments alert data by client, making it easier to report on issues, track service levels, and tailor support.
4. Top Alarms
This panel highlights which alarm types are triggering most frequently across the environment. It adds value by uncovering recurring issues, enabling teams to focus on the root causes of the most disruptive or noisy alerts.
5. Alarms by Product
This visualization shows how alarms are distributed across different platforms or products. It helps to pinpoint which technologies may be underperforming or require closer monitoring, leading to more informed maintenance and resource planning.
6. Total Alarms by Severity
This chart categorizes alarms by severity level, such as minor or major. It helps prioritize response efforts, allowing teams to distinguish between alerts that need immediate action and those that can be addressed in routine cycles.
7. Alarms by Asset
This chart maps alarm counts to specific assets or servers (e.g., avcma-mpav.mainetech.com), revealing which systems are most affected. It supports localized troubleshooting and asset-level health monitoring.
8. Alarms by Tickets
This table logs alarms linked to service tickets, including timestamps, customer, and affected assets. It provides transparency into ticket creation and ties alarm events directly to support workflows for better incident lifecycle tracking.
9. Alarms by Error Code
This panel summarizes alarm frequency by error code and maintenance object, categorized by severity. It helps operations teams diagnose which technical subsystems (e.g., Cmg, Gateway Env, Fsy) are experiencing the most faults.
10. Alarm Summary
This detailed table lists each alarm event with metadata: date, customer, asset, IP address, severity, alarm code, onboarding status, and maintenance object. It serves as a full audit log of alarm activity, ensuring traceability and enabling forensic investigation.