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Avaya SMGR DRS_DBG_0004 Minor Alarm

Jeremy Boilard

Problem Statement

A Minor alarm with maintenance object/description DRS_DBG_0004 is reported on Avaya System Manager (SMGR). The alarm may appear as active/open in the monitoring dashboard.

Impact

Monitoring shows a Minor SMGR alarm. The ticket did not document user-facing service impact or a confirmed root cause.

Alarm

DRS_DBG_0004

Troubleshooting Steps

  1. Confirm the alarm is still active in the monitoring dashboard and record the alarm type, maintenance object, description, alarm code, device type, and timestamp.
  2. Verify that Avaya System Manager is reachable and that the SMGR management interface can be accessed.
  3. Check the SMGR alarm/event view for DRS_DBG_0004 and any related alarms occurring at the same time.
  4. Review SMGR system health indicators and recent events for errors that may explain why the DRS_DBG_0004 alarm was raised.
  5. If the alarm has cleared, update the monitoring record and continue normal monitoring.
  6. If the alarm remains active or recurs, collect relevant SMGR alarm/event details and escalate through the normal Avaya support process for further analysis.

Resolution

In the documented occurrence, the DRS_DBG_0004 Minor alarm was investigated and then cleared. No configuration change, restart, or root-cause remediation was documented.