Written By: |
Gary Teft |
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Manufacturer: |
Avaya |
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Product: |
One-X Communicator |
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Version: |
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Patch Information: |
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Ticket Number(s): |
Description:
Agents reporting they couldn't determine if they are logged in ACD on the Avaya One-X Communicator. The Auto-In/After-Work Call Center buttons do not appear on one-x communicator, even though they are configured on the station form in CM. Need guidance how to show the assigned button (auto-in). One-x communicator is newly installed for call center agents.
Steps:
Agents reported they couldn't determine if they are logged in ACD on the Avaya OneX-Communicator. The Auto-In/After-Work Call Center buttons do not appear on one-x communicator, even though they are configured on the station form in CM. Need guidance how to show the assigned button (auto-in). One-x communicator is newly installed for call center agents.
Solution:
Working as designed. Customer should use One-X Agent to get call center feature buttons. Furthermore, abbreviated dialing buttons do not provide colored display appearance on buttons when they are activated.
NOTE: The customers might want to use One-X agent (R2.5) for call center features, however, they will need IP agent 9 licenses for the same.
Manufacturer Release notes:
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