Skip to main content

S-Edition ipoServiceCpuIOAlarm

Jeremy Boilard

Problem Statement

A Major alarm is raised on an S-Edition Primary build 5 device for maint object ipoServiceCpuIOAlarm with the description "Critical Alarm NIC/HD I/O exhausted."

Impact

The device reports exhausted NIC or hard-disk I/O resources. This may indicate temporary or sustained I/O pressure on the system. In the observed case, the alarm cleared automatically after a short duration.

Alarm

ipoServiceCpuIOAlarm - Critical Alarm NIC/HD I/O exhausted. Alarm Code: ACT

Troubleshooting Steps

  1. Confirm whether the ipoServiceCpuIOAlarm is still active in the monitoring dashboard.
  2. Review the alarm history to identify the activation time, clear time, and total duration.
  3. If the alarm has cleared, continue monitoring the device for recurrence.
  4. If the alarm remains active or repeats frequently, check the device for signs of high NIC or hard-disk I/O utilization using approved operational tools for the platform.
  5. Check for concurrent alarms on the same device that may indicate related system resource pressure.
  6. If resource exhaustion persists or service impact is observed, escalate to the appropriate platform support team with the alarm name, alarm code, device role, software/build version, activation time, clear time, and recurrence pattern.

Resolution

In the documented event, the Major ipoServiceCpuIOAlarm cleared automatically after approximately 21 seconds. No further corrective action was recorded. Continue monitoring, and investigate further only if the alarm remains active, recurs, or is associated with service impact.