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Avaya CM avCmAlmE911Minor Alarm

Jeremy Boilard

Problem Statement

Avaya Communication Manager reports a Minor E911 alarm with maintenance object avCmAlmE911Minor and alarm code ACT. The alarm may appear in the monitoring dashboard for an Avaya Communication Manager core device, sometimes with an affected extension or equipment reference.

Impact

Potential E911 configuration or reporting issue. Voice service may not be affected, but E911 alarms should be reviewed because incorrect emergency-location information can affect emergency call handling.

Alarm

avCmAlmE911Minor - Minor E911 alarm, Alarm Code ACT

Troubleshooting Steps

  1. Confirm the active alarm in the monitoring dashboard and record the device type, maintenance object, alarm severity, alarm code, and any affected extension or equipment reference shown.
  2. Check whether the alarm is still active or has already cleared. If the alarm is no longer active, document the event and continue monitoring.
  3. If an affected extension or station is listed, review the associated station configuration in Avaya Communication Manager and verify that E911-related location information is populated as expected.
  4. Validate that emergency-location mapping, such as ERL/ELIN or site-specific E911 configuration, matches the station, device, or endpoint associated with the alarm.
  5. Check for recent station moves, adds, changes, endpoint replacements, network changes, or site/location updates that could have affected E911 data.
  6. Review Avaya Communication Manager alarms/logs for related E911, station, trunk, or communication errors that occurred at the same time.
  7. If the alarm remains active after configuration validation, escalate to the Avaya voice support team or vendor support with the sanitized alarm details and any affected extension/equipment reference.

Resolution

In the referenced event, the alarm was categorized as informational and no corrective action was documented. For future occurrences, verify the alarm status and E911 configuration, then monitor or escalate if the alarm remains active or an E911 mapping issue is found.