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Avaya CM FSY Server Minor Alarm

Jeremy Boilard

Problem Statement

Avaya Communication Manager generated a Minor FSY Server alarm with maintenance object avCmAlmServFsyMinor. The alarm details indicated a file synchronization failure on the server, reported as "filesync failure (server)" with a duplicate (DUP) condition.

Impact

File synchronization between Communication Manager server components may be temporarily impaired while the alarm is active. In the reported occurrence, the alarm cleared automatically after a short duration.

Alarm

avCmAlmServFsyMinor - A Minor FSY Server alarm has been generated by the system. Alarm code: ACT. Equip detail: filesync failure (server) DUP.

Troubleshooting Steps

  1. Confirm whether the avCmAlmServFsyMinor alarm is still active in the monitoring dashboard or Avaya Communication Manager alarm view.
  2. Review the alarm details and verify the maintenance object is avCmAlmServFsyMinor and the equipment detail references a file synchronization failure on the server.
  3. Check whether a corresponding clear event has already been received for the same alarm condition.
  4. If the alarm has cleared, document the duration and no further corrective action is required unless the alarm recurs.
  5. If the alarm remains active or repeats frequently, investigate Communication Manager server file synchronization status and connectivity between redundant server components.
  6. Check for related server, network, or replication alarms that may explain the file synchronization failure.
  7. Escalate to Avaya support or the platform administration team if the alarm persists, repeatedly recurs, or is accompanied by service-impacting symptoms.

Resolution

The reported avCmAlmServFsyMinor alarm self-cleared after a short active period. No manual corrective action was recorded. Continue monitoring and investigate further only if the FSY Server alarm remains active or recurs.