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Avaya CM Minor NR-CONN Alarm

Jeremy Boilard

Problem Statement

Avaya Communication Manager reports a Minor NR-CONN alarm with maintenance object avCmAlmNrConnMinor. The alarm text indicates that a Minor NR-CONN alarm was generated by the CommunicaMgr process, with notification identifier avCmAlmNotifications 5391 and alarm code ACT.

Impact

A Minor NR-CONN alarm indicates a network-region connectivity-related condition in Avaya Communication Manager. Service impact may be limited or not immediately visible, but the configured network regions should be checked to confirm connectivity health.

Alarm

avCmAlmNrConnMinor / NR-CONN Minor / avCmAlmNotifications 5391 / Alarm Code ACT

Troubleshooting Steps

  1. Log in to the Avaya Communication Manager administration or maintenance interface with appropriate support privileges.
  2. Identify the active NR-CONN Minor alarm and confirm the maintenance object is avCmAlmNrConnMinor.
  3. Review the affected Communication Manager system for network-region related alarms or events.
  4. Test the configured Network Regions from the Communication Manager maintenance interface.
  5. Verify that each Network Region test completes successfully and reports a pass result.
  6. If any Network Region test fails, investigate IP reachability, routing, VLAN/firewall policy, media gateway or processor connectivity, and any recent network changes affecting that region.
  7. After all Network Region tests pass, recheck the alarm dashboard or alarm history to confirm whether the Minor NR-CONN alarm has cleared or no longer reports an active fault.

Resolution

The Network Regions were tested and all passed. No further fault was identified in the ticket after the Network Region tests completed successfully.