Problem Statement
A Major alarm is reported on an Avaya IP Office IPO chassis with maintenance object ipoTrunkIPConnectFail. The alarm description indicates: "No response to IP trunk call request." The affected object is an H.323 line, and the alarm includes the remote IP trunk endpoint address.
Impact
IP trunk call setup may fail or be degraded for calls using the affected H.323 line until the trunk endpoint responds and the trunk state clears.
Alarm
ipoTrunkIPConnectFail
Troubleshooting Steps
- Identify the affected Avaya IP Office system and note the H.323 line number from the alarm details.
- Check the current alarm state in the monitoring dashboard to confirm whether ipoTrunkIPConnectFail is still active or has cleared.
- Verify whether a related clear event is present, such as ipoTrunkOOSCleared or a cleared Trunk out of Service condition for the same H.323 line.
- If the alarm is still active, validate IP reachability from the Avaya IP Office network to the remote H.323 trunk endpoint using approved network tools and change-control procedures.
- Check the H.323 line status in Avaya IP Office management tools and confirm whether the trunk is in service or out of service.
- Review recent network, firewall, routing, or carrier/SIP-H.323 interconnect changes that could prevent the remote endpoint from responding to trunk call requests.
- If reachability and configuration appear correct but the alarm remains active, engage the trunk provider or remote endpoint owner to verify service availability on the far end.
- After corrective action or provider confirmation, monitor for alarm clearance and place a test call over the affected trunk if operational procedures allow.
Resolution
In the referenced event, the alarm resolved after a clear notification was received for the same H.323 line: ipoTrunkOOSCleared / Trunk out of Service cleared. Confirm the alarm is cleared in monitoring and verify the affected H.323 trunk is back in service.