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Avaya CM avCmAlmMgAnaMinor Alarm

Jeremy Boilard

Problem Statement

An Avaya Communication Manager (Core) device reports a Minor MG-ANA alarm generated by the CommunicaMgr process. The maintenance object is avCmAlmMgAnaMinor and the alarm code is ACT.

Impact

The alarm severity is Minor. The source ticket did not document a confirmed service impact or device-side fault resolution. Treat as an active Communication Manager maintenance alarm that requires review or correlation with an existing active incident.

Alarm

Alarm Type: Minor; Maint Object: avCmAlmMgAnaMinor; Description: A Minor MG-ANA alarm has been generated by the CommunicaMgr process; Alarm Code: ACT

Troubleshooting Steps

  1. Confirm the alarm is active in the monitoring dashboard or alarm history view.
  2. Record the relevant technical fields for triage: device type Avaya Communication Manager (Core), alarm severity Minor, maintenance object avCmAlmMgAnaMinor, alarm code ACT, and the affected equipment identifier if present.
  3. Check whether another active incident or request already exists for the same Avaya Communication Manager device and the same avCmAlmMgAnaMinor alarm.
  4. If a duplicate active incident exists, merge or link the duplicate and continue tracking under the primary incident.
  5. If no duplicate exists, proceed with standard Avaya Communication Manager alarm triage for the active MG-ANA Minor alarm and collect current alarm/status evidence before escalating.
  6. Continue monitoring the dashboard to confirm whether the alarm remains active or clears.

Resolution

In the source ticket, the request was closed because it was merged into another active request for the same Avaya Communication Manager alarm condition. No device-side remediation was documented in this ticket.