Written By: |
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Manufacturer: |
Avaya |
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Product: |
Communication Manager |
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Version: |
R8, R10 |
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Patch Information: |
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Ticket Number(s): |
Description:
Select IP Phones (Avaya 1603 IP Phones) would not register and were stuck on Discovering after the network regions was encrypted and security profile was set to H323LTS.
The command: list trace ras <extension> showed denial event 1953: IP GRJ-Invld auth capblty.
Cause:
The Avaya 1603 IP Phones are not capable of encryption.
NOTE: 46xxsetttings.txt file does not have settings that are compatible with the
16xx phone series to specify the phone model to register via TCP.
Solution:
Add secondary security profile to the network region in which these phones reside.
Step 1: Type the command: change ip-network-region x
Step 2: Navigate to page 3 of the ip-network-region pages.
Here is the network region with only H323TLS Security Profile configured.
Step 3: Add the security profile "any-auth" or "challenge' as the secondary security profile field.
Step 4: Reboot the phone to restart the registration process.
NOTE: The phone should now register just fine with TCP Protocol
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