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Need to see Calling Number on Avaya Workplace using SIP

Mark Christensen
Updated

 Written By:

  Mark Christensen

Manufacturer:

  Avaya

Product:

  Avaya Workplace

Version:

  3.32 and above

Patch Information:

  

Ticket Number(s):

 34361

 

Requirements:

Refer to Avaya Knowledge Management article:

https://support.avaya.com/ext/index?page=content&id=SOLN378879&actp=SEARCH&actp=search&viewlocale=en_US&searchid=1739562118131

Description:

Avaya Workplace can see calling party name, but not calling party number.

Steps:

  1. Access the utility server via the command line with any login and password.
  2. Switch User to root: type "su - root" (no quotes)
  3. It is recommended that you copy the current 46xxsettings.txt file to another file name in case the file needs to be reverted, example below. 
    cp  /var/www/html/custom/46xxsettings.txt  ~
  4. Type "cd /var/www/html/custom"
  5. Use the vi editor to update the 46xxsettings.txt file and add the following line near the top of the file:
   SET SHOW_CALLERID_ON_CALL_APPEARANCE
  1. Save the file.
  2. Restart Avaya Workplace.

At this point, the calling party number should be visible on any incoming call.

This article contains data that is aimed at helping fix an issue with a product. Please use this information at your own risk as intlx Solutions is not responsible for actions taken by the steps or procedures shown in these articles.

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