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AVP: Snmp daemon fails to start from AVP web page

Robert Johnston
Updated

DESCRIPTION

When attempting to start the snmp daemon from the AVP (ESXI) web interface an error message pops up saying that the start of the daemon failed.

PRODUCTS

Avaya Virtual Platform (AVP) (Now ASP)

APPLICABLE SOFTWARE RELEASES

All

REALTED ARTICLES

RELATED KEYWORDS

snmp, failed, esxi, avp, monitoring

PROBLEM CLARIFICATION

When attempting to use the AVP/ESXI console to start the snmpd process a failure message is sent to the web display.

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CAUSE

The issue is caused by a corrupt snmp.xml file on the VMware host.

SOLUTION

First we need to enable SSH to the VMware host so we can login to the host using an SSH command line.
From the web browser connected to the AVP navigate to the following area of the web page as shown in the image below.

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Click "Enable Secure Shell (SSH)"

Once it is enable login to the server using SSH, a root or admin level account is required.

  1. make a backup of the original XML file by running the command cp/etc/vmware/snmp.xml ~/snmp.xml.orig
  2. Next run the command vi /etc/vmware/snmp.xml once in vi hit dd to delete any lines of text in the file
  3. Once the file is empty hit the i key to enter insert mode and paste the following contents from the below text box into your file

    <?xml version='1.0' encoding='ISO-8859-1'?>
    <config>
    <snmpSettings>
    <enable>true</enable>
    <port>161</port>
    <syscontact></syscontact>
    <syslocation></syslocation>
    <EnvEventSource>indications</EnvEventSource>
    <communities>public</communities>
    <loglevel>info</loglevel>
    <authProtocol></authProtocol>
    <privProtocol></privProtocol>
    </snmpSettings>
    </config>
  4. Hit escape to leave insert mode in vi, if you need to modify the snmp community string go ahead and navigate using vi to the section of the file shown in green and delete the word public and change it to whatever community string you need it to be for the customer.
  5. Hit :wq on your keyboard to write and quit the file.
  6. Return to the web page and start the SNMP service again. 
  7. You can now see that the SNMP daemon is running on the AVP/ESXI web page

    src_fe1adcf86b704a2ea3914c557a24188b.png
  8. The last item we want to ensure is to right click on the SNMP service in the web interface and ensure that the policy for this service is set to start and stop the daemon with the host.
  9. Change to "Start and stop with host"
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