DESCRIPTION:
On CM 10 upgrades sync over IP is disabled and needs to be enabled and run a reset system 4 prior to cutover.
PRODUCTS:
Communication Manager 10 CM
APPLICABLE SOFTWARE RELEASES:
Aura 10
REALTED ARTICLES:
https://support.avaya.com/ext/index?page=content&id=SOLN370131&viewlocale=en_US
RELATED KEYWORDS:
synchronization, Media Gateway, Missing command,
PROBLEM CLARIFICATION:
The 'change synchronization media-gateway' command missing in CM10.
CAUSE:
Avaya BUG that its off
SOLUTION:
The following options for issue resolution were tested on site:
(These came from CPE / dev.)
display system-parameters features Page 19 of 19
FEATURE-RELATED SYSTEM PARAMETERS
IP PARAMETERS
Direct IP-IP Audio Connections? y IP Audio Hairpinning? n
Synchronization over IP? y Allow SIP-H323 Video in SDES? n
-OR-
The workaround/solution is to create a new user-profile in the 20-69 range that has permissions set as:
To create the profile copy user-profile 18. Then, assign a user to the profile to allow them to make changes to sync media-gateway. (In order to allow them the 'init' login is needed to make that change.) Development states that profile 18 is special and should require a CM restart to reread permissions.
OTHER NOTES:
Attachment Description
Before step 5 change user-profile 20 you need to enable ip-synch on the system-parameters features form page 19:
1.- duplicate user-profile 18 (create a new user-profile )
2.- type 20 in the USER PROFILE field
3.- Name it as ChgSyn or other name.
4.- Press F3 (we had duplicate user-profile 18 into user profile 20)
5.- change user-profile 20
6.- go to page 32 and modify the field to synchronization media-gateway P w-
7.- Assign user to profile 20.
8.- login user and then check if change synchronization media-gateway succeeded
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