How to kill traceSM without root access

Description:

This article will show you the command needed when you encounter an error trying to run the Avaya traceSM tool when there are already one or more copies of the command running.

cust@avSM ~]$ traceSM

trace is already running. Only one instance is allowed.

Steps:

Login to the Avaya Aura Session Manager using an SSH client to get to a Linux prompt. Once logged into the Session Manager run the following command. 

cust@avSM ~]$ traceSM -m -k
cust@avSM ~]$

After running the command you will be able to run the traceSM command and start up a trace. Please note that by doing this you will be stopping any currently running traceSM processes on the server.

Disclaimer: intlx Solutions Knowledge Base

The information contained in this knowledge base ("Content") is provided for informational purposes only and is intended to be a general resource. intlx Solutions does not guarantee the accuracy, completeness, or timeliness of the Content.

Use at Your Own Risk: By accessing and using the Content, you agree that you do so at your own risk. intlx Solutions assumes no responsibility for any errors or omissions in the Content, nor for any damages or losses you may suffer arising out of or related to the use of the Content.

Current Customers: If you are a current intlx Solutions customer and have questions or require further clarification on any information presented here, please do not hesitate to contact our support team directly. They are available to assist you and ensure you have the most up-to-date information specific to your needs.

Not a Customer? If you are not currently an intlx Solutions customer but are interested in learning more about our solutions and how we can help your business, please click here. We look forward to the opportunity to discuss your needs and explore how a partnership with intlx Solutions can benefit you.

Thank you for your understanding.